Shipping and processing time
Product will be processed and shipped within 3 - 6 working days (Monday-Friday, excluding Malaysia National holidays) once payment is completed.
All parcels are shipped via Poslaju.
You will receive an auto shipping notification email with a tracking number. Kindly contact us if you didn’t receive any email in 48hours.
We offer a flat rate of RM10 for all standard shipping within Peninsular Malaysia, and free shipping is provided for orders of RM200 and above.
Shipping to East Malaysia is calculated based on weight and begins from RM18 for the first 1.5kg.
All parcels will be shipped via Aramex. International shipping charges will be calculated based on weight.
Any other custom duties, taxes and additional charges by the receiving country will be borne by the customer.
Next-day delivery is available for KL & Klang Valley, you may select Express Delivery on the checkout page.
Kindly email/ drop us a message with your shipping address for a quote if it's not covered in our system.
RETURN & EXCHANGE
We want you to be completely satisfied with your order. If you are not entirely satisfied with your purchase, we're here to help.
If your product received damaged or unusable, please contact us at [email protected] with damaged product photos attached.
We will instruct you on how to return/exchange your purchase.
Please take extra care to read the Candle Care Tips card which comes with each candle.
Returns & Exchange
Our return policy covers all regular priced items and is valid for 14 days from the date of purchase.
Product exchanges are only available for products that you received in a defective or damaged condition or when a different product than what you ordered was incorrectly sent.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Product cannot be exchange if you use any portion of your candle(s) you purchase on our site.
Items purchased must be returned new, in unused condition with original packaging, accessories and with all the original contents included.
Shipping charges incurred in connection with the return of a product are non-refundable and are the responsibility of the customer.
We will notify you once we received and inspected your return. If it’s approved, a refund will be pay via store credit/voucher to the customer’s account.
Sales items cannot be refunded.
If you have any questions on how to return your item to us, contact us at [email protected]m